The Access Point Northwest

Application Form


710 Victoria Ave. E, Thunder Bay, ON, P7E 5P7
Phone: (807) 624-3400
Fax: (807) 624-3525
Privacy Policy

Purpose for Collection and Use of Personal Health Information (PHI)

We collect, use, and disclose PHI only for the purposes of identifying the appropriate service needs as well as:

Privacy Officer

If there are any questions or concerns about privacy, please contact our Privacy Officer with The Access Point Northwest at (807)-683-8200. If there are still concerns, please contact the Office of the Information and Privacy Commissioner at 1400-2 Bloor St E, Toronto, ON M4W 1A8, (416) 326-3333.


Referral Process
Case Management Services

Case Management provides support to live in the community and appropriate services by a Case Manager. When referring to Case Management Services, the applicant must:

  • Must be 16 years of age or older.
  • Have addiction and/or mental health concerns that seriously affect daily life.
  • Live within the City of Thunder Bay when service is received.
Supportive Housing Services

Supportive Housing provides support for persons with mental health and/or addictions concerns. This application form is NOT for non-mental health supported housing. To apply for non-mental health housing, please see the TBDSSAB website here. When applying for Supportive Housing, the applicant must:

  • Must be 16 years of age or older.
  • Be willing to live within the City of Thunder Bay when service is received.
  • Be willing to accept some level of support from the housing provider.
Dual Diagnosis Services

The dual diagnosis service provides psychiatric assessment and medication review for clients with a developmental impairment and mental health issues, as well as brief case management and psychotherapy. Services are also available for those who require support with court diversion processes. The applicant must:

  • Be 16 years of age or older.
  • Be referred by the primary care provider (Doctor or Nurse Practitioner) if requesting psychiatry services.
Counselling and Group Services(Outpatient Mental Health Services)

Outpatient Mental Health provides services to individuals experiencing mental health issues. These programs offer education and treatment of mental health issues and effects. When referring to Outpatient Mental Health Services, the applicant must:

  • Be 16 years of age or older.
  • Currently have a primary care provider (Doctor or Nurse Practitioner).
  • Attempt to use Shared Mental Health Care services first if with an applicable site.
Diagnostic Assessment and Medication Review Services

Requests for a diagnostic assessment with a medication review will be seen by Psychiatry. Requests for only diagnostic assessments will be seen by either Psychiatry or Psychology (will be determined based on the information provided on the form). When referring for Diagnostic Assessment and Medication Review, the applicant must:

  • Be 16 years of age or older.
  • Be referred by the primary care provider (Doctor or Nurse Practitioner).
  • Attempt to use Shared Mental Health Care services first if with an applicable site.
  • Not be accessing any other psychiatry or psychology services.
Chronic Pain Management Services

Chronic Pain Management provides interprofessional services to individuals experiencing on-going pain that interferes with daily life. When referring to the Chronic Pain Management Program, the applicant must:

  • Must be 16 years of age or older.
  • Be in a medically stable condition.
  • Be referred by a primary care provider (Doctor or Nurse Practitioner); having a primary care provider is preferred.

Declaration and Consent